Technical Program Manager - Customer Success (m/f/d)
Advantest Böblingen
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Technical Program Manager - Customer Success (m/f/d)
Advantest • Böblingen
Apply*
Böblingen
Your duties
- Lead customer-focused technical programs, projects, and escalations, ensuring clear scope, milestones, timely communication, root cause identification, and sustainable corrective actions.
- Act as the key interface between customers, engineering, service, quality, and management teams to ensure successful execution of customer programs.
- Define, monitor, and analyze customer-centric KPIs to identify performance gaps and drive data-driven corrective and preventive actions that improve fleet performance, operational efficiency, system utilization, and equipment availability.
- Lead structured problem-solving activities using RCA, 8D, and cross-functional collaboration to resolve complex customer issues and drive continuous improvement.
- Support metrology and measurement-related initiatives to improve system performance, product quality, and process capability in customer environments.
- Translate complex technical and operational data into management-level insights, recommendations, and executive dashboards that drive measurable customer value, productivity, and business impact.
- Facilitate customer reviews, technical workshops, and strategic discussions focused on operational excellence, reliability improvement, and future technology requirements.
Your profile
- Master's degree in Electrical Engineering, Computer Science, Physics, Semiconductor Engineering, or related field. Equivalent professional experience will also be considered.
- Proven experience in a system-driven environment combining hardware and software products.
- Experience managing technical projects, programs, or customer-facing initiatives in a complex engineering environment.
- Experience working directly with global semiconductor customers.
- Experience leading technical customer escalations and driving resolution of complex issues in collaboration with cross-functional teams.
- Strong analytical skills with experience defining, interpreting, and steering KPIs and performance metrics.
- Experience with structured problem-solving methodologies such as 8D, RCA, Six Sigma, or similar approaches.
- Technical understanding of measurement systems, metrology, equipment performance analysis, system diagnostics, or process capability evaluation.
- Excellent communication and presentation skills with the ability to communicate effectively from engineering experts to executive management.
- Experience working in international and cross-cultural environments with strong stakeholder management, business acumen, and cross-functional networking skills.
- Willingness to travel internationally (approximately 10%).
Requirements (Nice to Have)
- Knowledge of the semiconductor industry, semiconductor manufacturing, or Automated Test Equipment (ATE).
- Understanding of semiconductor test methodologies and system performance optimization.
- Experience with data analytics and visualization tools such as Power BI, Spotfire, Tableau, or similar platforms.
- Familiarity with reliability engineering, operational excellence, or quality management systems.
- Understanding of the Advantest V93000 tester platform.
- Certification in PMP, Agile, Scrum, Lean Six Sigma, or comparable methodologies.
- German language skills.
What we offer
With us, you can stay fit and healthy.
We want you to feel your best. That’s why we offer a wide range of sports and health programs at all our locations, giving you the opportunity to take care of yourself.
With us, you stay flexible.
Life is unpredictable and often full of surprises. To help you respond quickly to unexpected events or plan ahead for different phases of your life, we offer you a range of options to flexibly adapt your working hours to your current situation.
With us, you’re in the best hands.
No one knows what tomorrow will bring. But we can do a lot to make sure you’re well prepared for whatever life throws your way. With a company pension plan, (paid) leaves of absence, and a wide range of insurance options, you can look to the future with confidence.
With us, your development moves forward.
Learning is a lifelong process. Whether you are a school or university student, a graduate, or an experienced professional - you are always growing. That’s why we offer you a variety of opportunities to broaden your horizons and advance your career at Advantest.
With us, your performance is worth it.
At Advantest, you can be sure of an attractive salary that is reviewed on a yearly basis. In addition, we offer you the chance to share in the company’s success, plus a wide range of meaningful financial benefits.
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What defines us
Each and every one of us at Advantest makes an important contribution to our business success and plays a significant role in our further development. Working at Advantest means grasping opportunity and boldly exploring new possibilities. Would you like to know more about jobs at Advantest and about our unique team spirit? Our employees offer you their personal insights into our working environment.
Our pride and joy
Since 2017, we have regularly taken part in a comparison of the best employers in Germany. In 2021, our employees again participated in the anonymous and independent survey. The results confirm: We are a Great Place to Work! We first and foremost owe that great result to the people here at Advantest. Each and every day, they prove their dedication, take ownership, and bring passion to their work. And that makes us very proud.
Contacts
Alena Nicolai
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+49 (0) 7031.2048.380 7031.2048.380)
Sounds interesting?
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